Troubleshooting Guide

Pre-installation - H2

FAQs

0. FAQs:

Preparing its Foundation

Your spa needs a solid, level foundation on which to sit. This area must be able to support the full weight of the spa, including water and occupants. If the foundation is inadequate, your spa may shift or settle after it is in place causing stress that could damage your spa, your home, or both.

Note: Damage caused by inadequate or improper foundation support is not covered by your warranty. It is your responsibility to provide a proper foundation for your spa.

Place the spa on an elevated foundation (preferably a 4” thick reinforced concrete slab). If you are installing the spa indoors, consider using flooring that is not easily damaged or stained.

If you are installing your spa on an elevated wood deck or other structure, it is highly recommended that you consult a structural engineer or contractor to ensure the structure will support the weight of at least 125-150 pounds per square foot.

To understand how much your new spa weighs when full, you simply add the empty (dry) weight with the amount of water it holds. Water weighs about 8 1/3 pounds per gallon and an average 8' spa holds about 500 gallons of water. Multiplying 500*8.33 tells you that the weight of the water alone is well over 4,000 Lbs. Combined with the dry weight of your spa and four people, its total weight can easily exceed 5,000 Lbs.

Note: It is strongly recommended that a qualified, licensed contractor prepare the foundation for your spa. Your retailer can help you with your foundation and more.