• Led documentation, training, and IT organizations consistently meeting deadlines, budgets, and expectations
• Served as a senior writer, editor, and information developer for software and hardware development environments
• Designed, developed, edited, and maintained end-user and internal-support documents for both electronic and paper distribution (user guides, programmer references, operations manuals, administration guides, installation and maintenance manuals, troubleshooting guides, requirements documents, and release notes)
• Developed training programs and materials (student and instructor manuals, quick-reference cards, multi-media presentations, and course descriptions)
• Performed needs and audience analysis, estimated projects, developed publication plans and schedules, negotiated deliverables, selected publications tools and vendors

• Produced online troubleshooting guide for multi-product technical support
• Designed, developed and produced corporate websites and e-commerce pages
• Developed keyword strategies and page-optimization techniques
• Performed competitive analysis, usability critiques, and web-trend reports
• Experienced with various web-design tools, WYSIWYG page generators, and graphics applications as well as hand-coding HTML files

Corporate Branding

• Led team for deciding new corporate identity, naming, image, and logo
• Negotiated decisions across sales, technical, and managerial teams
• Managed graphics, packaging, printer, legal, and production teams
• Produced electronic templates, paper designs, web results, advertising standards

• Served as project manager that moved a publications organization and IT support group to a new location
• Led field testing of newly-developed procedures and tracked results
• Transitioned paper distribution operation to professional electronic publishing operationn
• Managed standard-terminology team and developed centralized, web-based corporate access system
• Represented product publications on project teams and product steering committees

• Managed and documented corporate auditing methods used in pre-IPO exercises
• Designed and implemented workflow and task execution procedures in manufacturing and testing operations that resulted in higher Quality Assurance acceptance rates and increased product yield
• Initiated, tracked, and managed bug/change order requests
• Served on corporate standards committees for technical reviews, online help, archiving, and production
• Created automated tools, standardized forms, correspondence templates, style guides, and terminology that reduced development time and streamlined workflow for team members
• Developed and documented process flows for writers, illustrators, and production members

Author, Althea: A Story of Love, A true story recounting his wife's personal struggle with a near-fatal stroke, Althea provides inspiration to others in dealing with tragedy and intense life challenges. Her courage, hope, and creativity combine in a spectacular adventure of recovery and unconditional love. (33 chapters, 382 pages , 53 pictures, Preface by Dr. William O. DeWeese)

Documentationn Consultant, Premium Leisure, St. Petersburg, FL 33714
(7/09 to 7/09)
Developed user manual suite for flagship product line.

Training Consultant, Health Integrated, Tampa, FL 33618
(4/09 to 4/09)
Prepared training materials introduction for proprietary in-house software application (three week rush project).  Developed work-flow processes, procedures, training templates, standards, and materials.

Training Manager, Living Water Products, Clearwater, FL 33760
(5/08 to 12/08)
Transitioned corporate name and branding from Gulf Coast Spas to Living Water Products. Prepared new dealer and technician training courses including manuals, training seminars, presentations, and supporting materials. Created company-wide policies and procedures, templates, standards, and processes.

Senior Technical Writer, Gulf Coast Spas, Clearwater, FL 33760
(2/06 to 5/08)
Developed online troubleshooting guide, user manuals, ISO documentation, and product information. Assimilated historical literature, product warranties, and corporate policies. Produced business-partnering opportunities. Integrated documentation, training, and technical support strategies. Delivered CD-ROM instructional and training programs, and quality marketing materials.

Web Developer, Grasslands Corporation, Brooksville, FL 34613
(1/05 to 01/06)
Created web site and e-commerce pages, unified online model, corporate image, and sustaining documentation.

Consultant, Professional Technical Systems, Inc. (E-clips Energy), St. Petersburg, FL 33714
(5/04 to 1/05)
Focused corporate directions and unified individual efforts. Assisted in pre-IPO organization and sales and installation training plans. Created sales and technical specification documents, patent applications, product descriptions, and newsletters.

Information Developer, Energy Automation Systems, Inc., Hendersonville, TN 37075
(9/01 to 10/03)
Managed documentation, training, and IT organizations. Created training plans, manuals, unified corporate branding, produced sustaining documentation, and inspired teamwork and cooperation. Designed and implemented 80-seat state-or-the-art multimedia classroom.

Project Manager, Lucent Technologies, Denver, CO 80234
(4/00 to 5/01)
Migrated software development team, test laboratories, infrastructure, and support organizations to new physical location (high visibility). Received corporate recognition for driving overall project success.

Senior Editor, Bell Telephone Laboratories, Denver, CO 80234
(3/93to 4/00)
Transitioned documentation from pens and pencils to a globally-integrated desktop publishing organization. Wrote, edited, and tested end-user documentation. Created and conducted end-user classes and training materials.

Oklahoma State University, Oklahoma City, Oklahoma
Associates of Science, Electrical Engineering Technology, May 1974
Associates of Science, Biomedical Engineering Technology, May 1974

Marketing

• Luxury Series Spa Brochure, Gulf Coast Spas, 2nd place 2006 FTCC

• Sales Brochure, tri-fold, PTS Energy, 2004

• Technical Data Sheet (high resolution 32Mb), Energy Automation Systems, Inc., 2003

Technical

• Sterling Owner's Manual, Premium Leisure Spas, 2009

• La-Z-Boy Owner's Manual, Gulf Coast Spas, 2nd place 2007 FTCC

• Removal and Replacement Procedures, Gulf Coast Spas, 2006

• Installation Instructions, Grasslands Corporation, 2005

Training

• Basic Training Guide, Health Integrated, 2009

• Troubleshooting Guide, Gulf Coast Spas, 3rd place 2006 FTCC

• Basic Astronomy, 2005, How to Select a Telescope, prepared with Lectora Professional

Websitess

• Divine Giggle, 2007

• Grasslands Corporation, 2005

• Energy Automation Systems, Inc., 2002

Miscellaneous

• Technical Communication Manager, Contributing Editor, 2006-2008

• Freelance astronomy article, Astronomy Digest, February 2000, (cover story), also appeared in Amateur Astronomer Magazine, Issue 23, 1999, and, 1999

• Newsletter Contributor, Energy Automation Systems, Inc. January 2004

• Motorcycle Modifications, Part 1 and Part 2, Honda V-4 Oil System Modifications,

• PZM Modifications, Microphone Modification and Recording Techniques, 1988

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